Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the AIQENwebsite, our AI consulting and automation services (“Consulting Services”), and the AI Workforce SaaS platform (“the Platform”). By accessing our website, signing an engagement with us, or creating a Platform account, you agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

AIQEN operates two related lines of business:

• Consulting Services: custom AI strategy, workflow automation design, and implementation work, delivered under a separate signed Statement of Work or engagement agreement for each project.
• AI Workforce Platform: a subscription SaaS product providing AI employees, CRM, workflow automation, a knowledge base, analytics, an integrations hub, and a customer/client portal, accessed via organization accounts.

• Platform access is organized around a workforce organization. The person who creates an organization, or whoever they designate, administers membership, roles, billing, and integrations for that organization.
• You are responsible for the accuracy of information provided during signup, for maintaining the confidentiality of login credentials, and for all activity that occurs under your account.
• You must notify us promptly at hello@aiqen.co of any unauthorized use of your account.

• Platform access is billed on the subscription plan you select, in accordance with the pricing and seat/usage terms shown at checkout. Fees are billed in advance on a recurring basis (monthly or annual, as selected) via Stripe, PayPal, Paystack, or Flutterwave.
• Where a free trial is offered, it converts to a paid subscription at the end of the trial period unless cancelled before it ends. We will disclose the trial length and conversion terms at signup.
• You can change or cancel your subscription at any time from the Platform’s billing settings. Cancellation takes effect at the end of the current billing period unless stated otherwise. See our Refund Policy for details on refunds and prorated charges.
• Consulting Services are billed per the payment schedule in the applicable signed engagement agreement; these Terms do not override that agreement where the two conflict.

As between you and AIQEN, you retain all rights to the content and data your organization submits to the Platform (CRM records, campaign content, documents, workflow configurations, and similar). You grant us a limited license to host, process, transmit, and display that content solely to provide the Platform to you, including passing relevant content to AI model providers as described in our Privacy Policy. You are responsible for having the rights necessary to submit any content you upload, and for your use of AI-generated outputs.

Use of the website and Platform is subject to our Acceptable Use Policy, which prohibits abuse, unlawful use, unsolicited bulk messaging sent through Platform features, security testing without authorization, and similar conduct. We may suspend or terminate access for violations.

All content on our website and the underlying software, design, and branding of the Platform are the property of AIQEN or its licensors and are protected by intellectual property laws. Except for the limited right to use the Platform under an active subscription, nothing in these Terms grants you any right to our intellectual property, and you may not reproduce, reverse-engineer, or create derivative works from the Platform without our express written permission.

Each Consulting Services engagement is governed by a separate signed agreement specifying scope, deliverables, timeline, and pricing. Deliverables are owned as specified in that agreement; absent a specific term, work product created specifically for you under a paid engagement is assigned to you upon full payment, while our pre-existing tools, frameworks, and methodologies remain our property.

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, and we will make reasonable efforts to notify organizations of planned downtime that is expected to be disruptive. Availability commitments for a specific plan, if any, are set out in that plan’s order form or an applicable enterprise agreement.

The website, Consulting Services deliverables (except as expressly warranted in a signed engagement agreement), and the Platform are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated content may be inaccurate; you are responsible for reviewing it before relying on it.

To the maximum extent permitted by law, AIQEN will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the website, Consulting Services, or the Platform. Our total liability for any claim arising out of these Terms or a Platform subscription will not exceed the amount you paid us for the Platform in the twelve (12) months preceding the claim, except where a signed engagement agreement states otherwise for Consulting Services.

You agree to indemnify and hold AIQEN harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the website or Platform in violation of these Terms or our Acceptable Use Policy, or your violation of applicable law.

You may cancel your Platform subscription at any time as described in Section 4. We may suspend or terminate your access for material breach of these Terms, including violations of our Acceptable Use Policy, non-payment, or as required by law. Upon termination, your right to access the Platform ends; data export and deletion follow the retention terms in our Privacy Policy.

These Terms are governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. Any enterprise or engagement agreement that specifies a different governing law or dispute resolution process controls for that agreement.

We may update these Terms of Service from time to time. We will post the updated Terms on this page with a new revision date; for material changes affecting active subscribers, we will provide additional notice where required by law. Continued use of the website or Platform after changes take effect constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us at hello@aiqen.co.